r baze Privacy Policy

r baze is an online gaming and betting platform that provides services to users in Bangladesh. This privacy policy ("Policy") describes how r baze handles users' personal information through its website, mobile application, and related services.

By creating an account, logging in, or using any service on this platform, you are considered to have accepted the terms of this policy. Our Terms and Conditions should be read together with this privacy policy — both documents together define the relationship between you and r baze.

This policy applies only to users of the r baze platform. Third-party websites and services have their own privacy policies — r baze is not responsible for those.

r baze may collect and process the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID number or passport number (for account verification)
• Email address and mobile number
• Current address

2.2 Financial Information

• bKash, Nagad, Rocket, Upay account numbers (for processing transactions)
• Bank account details (where applicable)
• Deposit and withdrawal history

2.3 Technical Information

• IP address and device type
• Browser information and operating system
• Login time, session duration, and activity logs on the platform
• Cookies and similar tracking data

2.4 Gaming Activity Information

• Bet and game history
• Win and loss records
• Bonus usage history
• VIP level and points information

r baze collects information in the following ways:

3.1 Information Provided Directly

We collect information you provide yourself when you register on the r baze platform, verify your identity, make a deposit or withdrawal, or contact the support service.

3.2 Automatic Collection

Some technical information is collected automatically while you use the platform. This includes IP address, device information, and cookies — which are used to improve service quality and prevent fraudulent activity.

3.3 Information Received from Third Parties

Limited information may be received from payment processors (such as mobile banking providers) and identity verification agencies. This information is always used for the purpose of ensuring service quality.

r baze uses collected information for the following purposes:

4.1 Account Management

Personal information is necessary for creating, verifying, and managing your account. This information is used for secure login, password recovery, and account-related communications.

4.2 Processing Financial Transactions

Payment information is used to process deposits and withdrawals. r baze allows a minimum deposit of ৳300 and a minimum withdrawal of ৳500, and a record of each transaction is kept for security purposes.

4.3 Customer Support

When you contact our 24/7 live chat or email support, your information is used to resolve issues quickly.

4.4 Fraud Prevention and Security

Collected technical and gaming information is analysed to detect unauthorised account use, money laundering, and other fraudulent activity.

4.5 Bonuses and Promotional Offers

Information is used to offer bonuses and promotions suited to your gaming activity and preferences. Please note that terms and conditions apply to any bonus offer.

4.6 Service Improvement

Anonymous or aggregated data is used to analyse platform performance, develop new features, and improve the user experience.

r baze does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in certain specific situations:

5.1 Service Partners

Only the necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay, and banks), identity verification services, and technology providers. These partners are obligated to protect the information.

5.2 Legal Obligations

r baze may be required to disclose information under applicable laws of Bangladesh, court orders, or valid requests from law enforcement agencies.

5.3 Business Changes

If there is any change to r baze's business structure (such as a merger or acquisition), user information may be transferred to the new authority — but may not be used beyond the scope of this policy.

5.4 Game Providers

Pragmatic Play, Evolution, PG Soft, JILI, and other game studios may receive limited transaction and session data for technical operations. They may use this information only for the purpose of running the platform.

r baze uses industry-standard security technology to protect your information.

6.1 Encryption

All data is encrypted using SSL (Secure Sockets Layer) technology. Every sensitive transaction — including deposits, withdrawals, and logins — is handled through secure channels.

6.2 Access Control

Only authorised staff can access your information — and only when required for their work. All access activity is logged and monitored.

6.3 Data Retention Period

Necessary information is kept for as long as your account is active. Even after an account is closed, certain information may be retained for a set period due to legal obligations or dispute resolution requirements.

6.4 Security Breaches

If a data breach occurs and it affects your personal information, r baze will notify you within a reasonable time and take the necessary protective measures.

Cookies and similar technologies are used on the r baze platform to improve the user experience and analyse service performance.

7.1 Essential Cookies

These cookies are necessary for maintaining login sessions, temporarily storing form data, and security verification. The platform cannot function properly without them.

7.2 Functional Cookies

These cookies are used for your language preferences, gaming settings, and other personalised experiences. They remember your preferences on your next visit.

7.3 Analytics Cookies

Anonymous data is collected to understand which parts of the platform are used most. This information is used to improve service quality.

7.4 Cookie Controls

You can control or block cookies by changing your browser settings. However, this may limit some platform functionality. See your browser's help section for more details.

As a user of r baze, you have certain important rights regarding your own information:

8.1 Right to Access Information

If you want to know what information we hold about you, contact our support team. After identity verification, the information will be provided within a reasonable time.

8.2 Right to Correct Information

If any information in your account is incorrect, you can request a correction. r baze will update the information after completing the necessary verification process.

8.3 Right to Stop Marketing Communications

If you do not wish to receive promotional emails or messages, you can unsubscribe through your account settings or via the support team. However, essential account-related communications will continue.

8.4 Right to Close Your Account

You can request to close your account at any time. For more information on responsible gaming, please read our Responsible Gaming page, which provides details on self-exclusion and setting limits. Due to legal obligations, some information may be retained for a set period even after an account is closed.

As part of r baze's security policy and responsible gaming commitment, the identity of all members is verified.

9.1 KYC Process

After registration, you may be required to submit a copy of your national ID card or passport upon reaching a certain withdrawal amount or in other necessary situations. This information is used solely for identity verification and fraud prevention.

9.2 Protection of Information

Documents submitted for verification are stored in encrypted form and can only be viewed by authorised staff for necessary reasons.

To learn more about r baze and details about our operations, visit our About Us page.

r baze strictly prohibits anyone under the age of 21 from using the platform. No account is kept active without confirmation that the user is 21 or older.

If we confirm that a minor has created an account, that account will be closed immediately and any collected information will be deleted securely.

If you believe that an underage member of your family is using this platform, please notify our support team immediately.

r baze may update this privacy policy from time to time. This policy may be revised due to changes in services, the introduction of new technology, or legal requirements.

Registered members will be notified by email or platform notification in case of significant changes. Continued use of the platform after any changes will be considered as acceptance of the updated policy.

The latest version of this policy will always be available on this page, and the "Last Updated" date will be shown at the top of the page. If you need a copy of an older version, please contact the support team.

If you have any questions, concerns, or requests regarding your information in relation to this privacy policy, contact r baze through the following ways:

12.1 Live Chat

The platform's live chat is available 24 hours a day, 7 days a week. Support is available in both Bengali and English.

12.2 Email

For detailed matters related to data protection, you can contact us by email: [email protected]

Visit our FAQ section for answers to common questions — there you will find answers to the most frequently asked questions about accounts, payments, bonuses, and security all in one place.