r baze Terms and Conditions

01General Introduction

These terms and conditions ("Terms") apply to the r baze platform and all services operated under it. By browsing the r baze website, creating an account, making a deposit, playing games, or using any service, a user is considered to have fully accepted these terms.

If any user disagrees with any part of these terms, they are requested to refrain from using r baze's services. These terms apply equally to all r baze users at all times.

Before joining r baze, you can learn more about us and our operations, where a brief overview of the platform's goals and the nature of its services is provided.

02Definitions and Explanations

The key terms used in this document are defined below:

• "Platform" — r baze's official website, mobile application, and all related digital services.
• "User" / "Member" — Anyone who has a registered account on the r baze platform and is using its services.
• "Account" — The user's personal profile through which they access and manage activities on the platform.
• "Balance" — The total usable amount of money currently in an account, which may include both real money and bonuses.
• "Wagering Requirement" — The condition specifying how much total money must be wagered before bonus funds become withdrawable.
• "KYC" — Know Your Customer, the identity verification process required to ensure account security.

03Account Registration

3.1 Registration Process

Each user must create a personal account to use the r baze platform. All information provided during registration must be truthful, accurate, and complete. r baze reserves the right to suspend or cancel an account if false or misleading information is provided.

3.2 One Account Policy

Each person may create only one account. Opening multiple accounts under the same person's name is strictly prohibited. Operating multiple accounts from the same device, IP address, or payment method may result in those accounts being flagged as duplicates and closed.

3.3 Identity Verification (KYC)

r baze may request KYC verification to process withdrawals or to carry out transactions above a certain amount. This process may require submitting a copy of a national ID card, passport, or other government-issued identification. r baze has the right to hold relevant transactions until KYC is complete.

3.4 Account Security

It is the user's responsibility to keep their account login details (username and password) completely confidential. No third party may be given access to the account. If unauthorised use of the account is suspected, the r baze support team must be notified immediately.

04Age Limit and Eligibility

Users must be at least 21 years old to participate on the r baze platform. This is a strict age limit — no person under the age of 21 may use this platform's services under any circumstances.

For ages 21+ — all casino and betting activities

If false age information is provided during registration and is later discovered through verification, the account will be closed immediately and any funds in that account may be forfeited.

In addition, the user must reside in an area where receiving online gaming services is legally permitted. The user is solely responsible for complying with their local laws.

05Deposits and Withdrawals

5.1 Deposit Methods and Limits

Deposits on the r baze platform can be made via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳300. There is no set upper limit for deposits, though limits may vary depending on the account's verification level.

5.2 Withdrawal Methods and Timing

The same methods apply for withdrawals — bKash, Nagad, Rocket, Upay, and bank transfer (e.g. Dutch-Bangla Bank, BRAC Bank, Sonali Bank). The minimum withdrawal amount is ৳500. Approved withdrawals are generally processed within 10 to 45 minutes.

5.3 Withdrawal Conditions

The following conditions must be met before a withdrawal request can be processed:

• KYC verification must be complete.
• The wagering requirements for all active bonuses must be fulfilled.
• The withdrawal method must be registered in the user's name — third-party payment methods are not accepted.
• There must be no active security review on the account.

5.4 Transaction Security

r baze uses SSL encryption for all financial transactions. However, r baze does not bear responsibility for the security of the user's own device or network.

06Bonuses and Promotions

6.1 Welcome Bonus

New members can receive a 100% bonus on their first deposit, up to ৳10,000. The wagering requirement for this bonus is 10 times the bonus amount. For example: a ৳1,000 deposit receiving a ৳1,000 bonus gives a balance of ৳2,000, and a total of ৳10,000 must be wagered to withdraw the bonus winnings.

6.2 Bonus Terms

A bonus is not free money — it only becomes withdrawable after specific conditions are met. A bonus may only be used in the games or categories specified in the bonus offer. A bonus offer may have an expiry date — if not used within that time, the bonus will be cancelled.

6.3 Other Promotions

r baze regularly offers various promotions, such as weekly reload bonuses, monthly slot events, and special cricket betting offers. Each promotion has its own terms, which are detailed on that promotion's description page. If a promotion's specific terms differ from these general rules, the promotion's specific terms will apply.

6.4 Bonus Misuse

If a user breaches the bonus terms or attempts to claim bonuses through dishonest means, the relevant bonus may be cancelled and the account may be suspended.

07Gaming Policy

7.1 Reliability of Game Results

All games on the r baze platform are developed and operated by third-party software providers (such as PG Soft, Pragmatic Play, JILI, Evolution, Spribe). The results of these games are based on Random Number Generator (RNG) technology and are random in nature.

7.2 RTP Information

The RTP (Return to Player) for each game is determined by the respective game developer. RTP is a long-term statistical average — it does not guarantee winnings in any particular session. r baze does not alter game results.

7.3 Betting Limits

Minimum and maximum bet limits may be set for each game or market. These limits are displayed on the platform and users can review them before placing a bet.

7.4 Technical Issues

If a technical issue occurs in any game or transaction, r baze reserves the right to void that round or bet. In such cases, the amount wagered on that bet will be refunded.

08Prohibited Activities

The following activities are strictly prohibited on the r baze platform:

• Participating in any form of fraud, deception, or unlawful activity.
• Using automated software, bots, or scripts to play games or place bets.
• Accessing or attempting to access another person's account.
• Deliberately exploiting the bonus system to gain unfair advantages.
• Money laundering or transactions involving illegally obtained funds.
• Attempting to interfere with the platform's security systems.
• Operating an account on behalf of a third party.
• Attempting to claim bonuses repeatedly through multiple accounts.

If evidence of involvement in any of the above prohibited activities is found, the account will be closed immediately and the associated balance may be forfeited.

09Account Suspension and Closure

9.1 Suspension by r baze

r baze may temporarily suspend or permanently close an account at any time due to a breach of terms, suspected fraud, incomplete KYC verification, or security reasons. In such cases, the relevant user will be notified by email.

9.2 Account Closure by the User

Any user may request to close their own account if they wish. To do so, they must contact the r baze customer support team. All withdrawable balances should be withdrawn before the account is closed.

9.3 Self-Exclusion

If a user feels that their gambling or betting activity is getting out of control, they can opt for self-exclusion for a specified period. More information on this can be found in our responsible gaming guidelines.

10Limitation of Liability

r baze's services are provided on an "as is" basis. r baze does not accept liability in the following cases:

• If a game or bet is left incomplete due to an internet connection disruption.
• For problems arising from faults in third-party software or payment gateways.
• For security risks on the user's own device or network.
• If the user's login details fall into the hands of a third party.
• For financial losses from games or betting — as game results are entirely random.

However, r baze is committed to always providing a safe, fast, and reliable service.

11Privacy and Data Protection

How personal information collected during registration on the r baze platform and while using the service is stored, used, and protected is described in detail separately. All users are requested to carefully read our privacy policy, which contains full information on data collection, storage, sharing with third parties, and your rights over your data.

r baze never sells users' personal information or shares it with unauthorised third parties. Information is used in a limited manner only for payment processing, KYC verification, and legal obligations.

12Changes & Termination of Agreement

12.1 Right to Modify Terms

r baze reserves the right to modify these terms and conditions, in part or in full, at any time. Changes will be published on this page and will take effect from the date of publication. For significant changes, registered users may be notified by email.

12.2 Changes and Termination of Services

r baze reserves the right to add, modify, or discontinue any service, game, or feature without prior notice. However, the protection of any withdrawable funds in a user's account will always be ensured.

12.3 Dispute Resolution

For any dispute or complaint, please contact r baze's customer support team first. Support is available in both Bengali and English via 24/7 live chat or email. For common questions, visit our Frequently Asked Questions (FAQ) section, where detailed answers on various topics are provided.

12.4 Applicable Law

For the interpretation, enforcement, and resolution of disputes regarding these terms and conditions, the applicable laws of the jurisdiction where r baze is registered will be followed.